S&OP Manager
About The Position
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact on the lives of our patients and customers. Are you ready to join us? We foster an inclusive culture and are looking for diverse, talented people to join Alcon. Responsible for owning and improving the demand planning and S&OP cadence by consolidating cross-functional inputs (Commercial, Marketing, Finance), analyzing historical performance and market drivers, and maintaining high-quality planning master data. Provides cycle-over-cycle insight, forecast accuracy and bias reporting, and clear executive-ready materials to support timely decisions and action tracking. Partners with S&OE to communicate demand plan changes and align on short-term exceptions and priorities to support effective execution.
Requirements
- Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs)
- The ability to fluently read, write, understand, and communicate in English
- 5 Years of Relevant Experience
Responsibilities
- Own demand data inputs for the S&OP cycle; analyze trends, bias, and forecast accuracy to improve the baseline plan focusing on the 3-to-24-month horizon
- Analyze and communicate cycle-over-cycle changes to the demand plan (e.g., prior cycle vs. current), quantifying key drivers and downstream impacts
- Maintain and validate key planning master data (product hierarchy, customer/market mappings, calendars, assumptions) to ensure consistent, reliable demand planning outputs
- Partner with Commercial, Marketing, and Finance to review demand drivers, promotions, and key assumptions; document inputs and decisions for the S&OP cycle
- Own and govern new product launch forecasts by partnering cross-functionally to define assumptions (timing, volumes, phase-in), review scenarios, and incorporate launch demand into the S&OP plan
- Enable product rationalization initiatives by analyzing item-level demand and inventory impacts, maintaining phase-out/transition plans, and updating the demand plan and assumptions accordingly
- Lead demand review discussions by developing insights, identifying risks/opportunities, and recommending actions to improve plan quality and cross‑functional alignment
- Partner with S&OE to communicate demand plan changes, review short-term exceptions, and align on priorities and execution impacts
- Monitor and report key planning KPIs (forecast accuracy, bias, demand volatility, and inventory health) and clearly communicate drivers, risks, and recommended actions
- Prepare clear executive-ready S&OP materials (assumptions, scenarios, decisions, and actions) and track follow-ups to closure
- Ensure adherence to GxP requirements by following SOPs, maintaining accurate documentation, and completing required training
- Maintain complete and compliant records to support audit readiness and regulatory expectations
- Drive continuous improvement by standardizing data, improving planning parameters, and enhancing tools/reporting to increase S&OP effectiveness
Benefits
- Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
