Hair Stylist - Spa (On Call)

Terranea Resorts•Rancho Palos Verdes, CA

8d•$17

About The Position

The Hair Stylist is responsible for delivering exceptional guest service while providing professional hair care services in accordance with established spa protocols. This role requires a strong commitment to guest satisfaction, technical excellence, and ongoing education, as well as compliance with sanitation and safety standards.

Requirements

Certificate of completion from a recognized school of cosmetology.
Must be a graduate of a licensed Cosmetology program and hold a valid license from the California State Board of Cosmetology. Prefer a minimum of 5 years of relevant experience in a luxury customer service environment.
Must possess 3 years experience in cutting, styling, and coloring hair
A high school diploma is required
Must meet all city and county licensing requirements
Must be able to speak, comprehend read, and write English
Must have strong customer service skills
Must have strong communication skills
Must have ability to implement and uphold service standards
Must have ability to interact with all associates and resort guests
Must have ability to work effectively in stressful, high-pressure situations
Must be able to stand or walk for long periods of time

Responsibilities

Demonstrate high level of guest service with each guest interaction
Perform salon treatment services as outlined in spa treatment protocols
Participate in all salon treatment and service training programs
Assist guests with at- home care program and products
Communicate effectively with peers, management, line and front of the house employees
Attend meetings (including): daily communication, service, weekly staff meeting, monthly department meetings
Maintain all sanitation and HACCP documentation in accordance with California & DH&R health codes
Practice effective listening: (seek to understand)
Performs related duties as required
Perform duties in a safe manner, routinely observing all safety procedures. Report accidents and injuries in a timely manner
Be responsible for the cleanliness of the immediate work area as well as the general property
Be attentive to any actions, objects, or conditions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions
Be courteous to all guests and coworkers