H2O Housing Specialist

Solari•Tempe, AZ

4d•Remote

About The Position

Are you passionate about helping individuals overcome barriers to secure housing? Join our team as a Housing Specialist and make a meaningful impact in our community! As a Housing Specialist, you will play a crucial role in coordinating the housing eligibility and determination process. Including reviewing assessment and Housing and Health Opportunities (H2O) evaluation documentation, requesting additional information from external agencies, and communicating with referring parties to gather necessary details. You will also prepare case files for review and ensure all determination timelines are met. In this role, you will conduct care coordination for members facing significant challenges in accessing housing, providing them with the support they need to find stable and secure living arrangements.

Requirements

Well-organized and detailed; ability to multitask; work in a fast-paced environment; possess excellent written and verbal communication skills; ability to summarize large amounts of information.
Familiarity with and understanding of AHCCCS requirements.
Familiar with the following standards and practices related to Permanent Supportive Housing: Federal fair housing, equal opportunity, non-discrimination, ARLTA, VI-SPDAT, LOCUS, Fundamentals of Housing First, SAMHSA PSH Program, Best Practices in PSH, Continuums of Care, Coordinated Entry, HMIS.
Ability to act professionally and maintain appropriate boundaries with clients and staff.
Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled.
Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth.
0-1 years of experience in behavioral health, housing, healthcare, or homeless/social services
GED/High School Diploma, Required
Remote Opportunity - Applicants must live in Arizona
Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/

Responsibilities

Manage caseload of applications for housing services. Upon referral, review and collect all available member assessment and evaluation documentation, request medical records, and contact the referring party for clarifying information as needed
Knows of and provides education on the Housing Verification Letter process
Collects Housing Verification Letters and ensures the fidelity of documents collected
Monitor reports to track progress and update each step in the H2O eligibility determination process as it progresses
Coordinate care with treatment providers and H2O housing providers; determine whether information is sufficient for a decision to be rendered; contact clients and outside agencies for additional information as needed
Respond to requests for information and direct inquiries to entities such as RBHAs, mental health providers, mental health courts, DDD, shelters, homeless services providers, and others involved in a member's care team
Assess applications to identify collateral information that will influence the determination process
Track all aspects of the H2O eligibility determination process to ensure mandated timelines are met
Enter data accurately into the Electronic Health Record system and ensure the ongoing accuracy of members' electronic health records. Maintain communication with other agencies on behalf of the organization and the member
Answers phones and email correspondences in a timely and respectful manner
Utilizes multiple web portals and databases to find and verify member information
Contributes to and maintains knowledge of H2O policies and procedures
Completes trainings as assigned
Perform duties in compliance with AHCCCS requirements and Solari Policies and Procedures
All other duties as assigned

Benefits

Friendly work environment
Generous paid time off (PTO)
Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
Competitive compensation
Convenient office locations and Hybrid Schedule
On-site fitness room free to all employees (Tempe Office)
Basic Life Insurance
Voluntary Life, Spouse, Child Insurance
Critical Illness w/free dependents
Critical Illness Spouse
Short Term & Long Term Disability- Starts first of the month after 90 days of employment
401K & 401K Roth - Starts first of the month after 90 days of employment
United Pet Care
LifeLock for identity theft
LYRA EAP Program- 25 free sessions for mental health per family member