PT Guitar Technician (Luthier) Store 776
About The Position
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. As our Repair Tech (Guitar), you will perform maintenance and repair services on customer-owned instruments and assist in the maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work. Successful Repair Technicians demonstrate Customer Focus by understanding customer service principles, providing excellent customer experience, and connecting with customers in a meaningful way. They are approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers, and able to handle customer service issues. They show Initiative by identifying opportunities & issues, following through on work activities to capitalize or resolve them, learning quickly, taking positive action without being requested, and developing knowledge and skills including product, store operations, sales, and leadership. They are also skilled in Selling, able to work through the GC certification program to gain a base understanding of products and sales techniques, and in Training, able to effectively train learners and communicate information and techniques so that they are retained.
Requirements
- Skilled understanding of repairing Guitars
Nice To Haves
- Foundational product knowledge on Guitar Center products
Responsibilities
- Interact with customers, ensuring a positive customer experience
- Service customer-owned instruments with a high level of craftsmanship
- Maintain store owned gear, as requested
- Complete warranty repair work
- Additional duties as assigned
Benefits
- gig leave—take time off to share your music with the world and return to your job after your tour!
- Medical
- Dental
- Vision
- 401K plus company match
- mental health support
- paid sick/holiday/vacation time
- employee discount program
- tuition reimbursement options
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
