Guidewire Business Analyst (ClaimCenter / BillingCenter Priority)

Canal Insurance Company•Greenville, SC

About The Position

Canal Insurance Company specializes in insurance for commercial trucking and specialty transportation operations. Canal was founded in 1939 and is located in Greenville, South Carolina. At Canal, we recognize that our success would not be possible without the hard work and dedication of our employees. We know that happiness and productivity go hand in hand, and to that end, we consciously cultivate a culture that enables us to recruit and retain the very best talent in the business. Primary focus for this role is Guidewire ClaimCenter and BillingCenter, with secondary support for PolicyCenter initiatives. The analyst will work closely with business stakeholders, IT teams, and vendor partners to deliver scalable, compliant, and efficient solutions across the claims and billing lifecycle. The ideal candidate brings strong commercial trucking insurance domain knowledge, deep Guidewire platform understanding, and experience translating business needs into well-structured functional requirements within an Agile delivery environment.

Requirements

5+ years of Business Analyst experience in Property & Casualty insurance
3+ years of Guidewire platform experience with strong focus on ClaimCenter and/or BillingCenter
Deep understanding of insurance claims handling and billing operations
Strong knowledge of commercial trucking insurance operations and regulatory environment
Experience with Agile delivery methodologies
Experience using JIRA, Confluence, or Azure DevOps for backlog management
Strong facilitation and communication skills across business and technical teams

Nice To Haves

Guidewire ClaimCenter or BillingCenter certifications
Experience working with Guidewire integrations, data migration, and configuration
Familiarity with trucking data sources such as: FMCSA VIN lookup services Telematics platforms Fleet safety and compliance systems Other Third party data
Experience supporting digital initiatives such as portals, automation, and self-service capabilities

Responsibilities

Collaborate with business stakeholders across Claims, Billing, and Underwriting to gather, analyze, and document business, functional, and non-functional requirements.
Translate business requirements into user stories, workflows, and detailed acceptance criteria.
Conduct gap analysis between legacy processes and Guidewire capabilities.
Facilitate workshops and working sessions with business users to define solution approaches.
Support ClaimCenter process improvements including FNOL intake, claim lifecycle management, correspondence, payments, reserves, and regulatory reporting.
Support BillingCenter workflows including billing plans, invoicing, payments, collections, commissions, and financial reconciliation.
Work closely with claims and finance stakeholders to optimize system usage and operational efficiency.
Ensure proper configuration and workflow alignment with business rules and compliance requirements.
Provide support for policy lifecycle processes including policy issuance, endorsements, renewals, cancellations, and policy servicing when required.
Support integration requirements and data mapping between Guidewire and external systems such as: FMCSA regulatory data Telematics providers Fleet safety and driver risk data sources Document management and correspondence platforms
Participate in backlog grooming, sprint planning, sprint reviews, and retrospectives.
Work closely with developers, architects, QA, and product owners to ensure clarity and alignment.
Support UAT planning, execution, and defect triage.
Assist in validating implemented solutions against business expectations.