Priority Negotiator

DebtBlue•Richardson, TX

About The Position

DebtBlue is seeking a self-motivated, detail-oriented Negotiation Specialist to build and maintain professional relationships with creditors, collection agencies, creditor law firms, and debt buyers. In this role, you will negotiate settlements on behalf of our clients and play a critical role in helping them resolve their debts and move forward.

Requirements

3+ years of experience in customer service, collections, or negotiation (required)
Strong verbal and written communication skills
High level of initiative with the ability to meet or exceed monthly goals
Excellent organizational and time-management skills with minimal supervision
Strong attention to detail and ability to apply policies and procedures consistently
Solid math skills
Proficiency in Microsoft Office (Excel, Word, SharePoint) and client service software

Nice To Haves

Associate's Degree preferred
Bilingual (Spanish) is a plus

Responsibilities

Negotiate reduced settlements with creditors, collection agencies, and attorney offices for summons and/or judgment accounts
Build and maintain professional rapport with external partners
Manage relationships between legal plan vendors and internal teams
Calculate acceptable settlement percentages in accordance with departmental guidelines
Manage a queue of accounts to consistently meet monthly targets and departmental budgets
Review client accounts to determine funds required for settlement and company fees within required timelines
Gather, submit, and track documentation required for settlement approval and payment
Maintain detailed settlement tracking spreadsheets, including payments and correspondence
Respond promptly to time-sensitive communications from outside counsel
Ensure strict client confidentiality and compliance with all federal and state regulations
Perform other duties as needed to support department operations