Hawaii - Guide (on-call)
About The Position
Tachibana Enterprises, LLC (TE), has a distinguished history of excellence as a market leader in golf tours in Hawaii. The company built its strength of customer service and innovation to develop a diverse array of services and merchandise, all designed to help travelers get the most out of their stay in Paradise. Dayforce: Hawaii-Guide-Guide [Pay: $24.00/hour] PRIMARY RESPONSIBILITIES: Escort individuals or groups, from Japan, on sightseeing tours or to places of interest, such as commercial establishments, public buildings, art galleries or museums, and other visitor attractions. Provide information that is interesting and educational. Provide assistance with communicating (translation) with third party establishments, such as hotels, restaurants, technical visits, and site inspections.
Requirements
- High School graduate or equivalent experience.
- Possess minimum of six (6)-months customer service experience or equivalent experience desirable;
- Possess excellent customer service skills in the hospitality industry.
- Possess knowledge of tour industry, tour movements, and arrangements; working knowledge of Hawaii’s tourism infrastructure, and understanding of different countries’ tour characteristics and needs.
- Able to effectively and professionally communicate with employees, business partners, and clients in English and Japanese, via written and verbal communication methods.
- Able to read tour itinerary in English and Japanese.
- Possess basic computer skills and working knowledge of hardware, software applications, such as Word Outlook.
Responsibilities
- Tour Guiding in Japanese (speaking, reading, writing)
- Follow set travel itineraries and schedules, cater to special interests and needs of individuals or groups and assist and communicate with Tour Conductor in Japanese.
- Understand tour details written in Japanese.
- Complete the VIP ROYAL ROAD CUSTOMER’S TOUR REPORT in Japanese, if needed.
- Assist with Hotel Check In/Out, Airport Check In & Dining Reservations
- Assist customers with communicating with hotel Front Desk staff upon check in / out.
- Guide customers to airline check-in counter for departure flight, and security gate. Provide direction to boarding gate and explain gate departure time.
- Assist with reading and understanding restaurant menus and explain how to pay meal bill.
- Consultation and advice during customers stay in Hawaii.
- Performs all other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
