Guest Services- PT- MGM Music Hall Fenway
About The Position
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. The Guest Services position will protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at MGM Music Hall Fenway.
Requirements
- High School Diploma or equivalent
- At least 2 years in Customer Service and communications
- Strong strategic thinking and creative problem-solving skills
- Excellent verbal, written and interpersonal communication skills
- Acute sense of judgment, tact and diplomacy
- A strong-sense of teamwork and ability to execute programs
- Excellent verbal and written communication skills
- Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting
- COVID-19 vaccination will be required for this position subject to legally valid exemptions
Responsibilities
- Deliver exemplary customer service to maintain customer loyalty.
- Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
- Refer unresolved customer grievances to designated departments for further investigation
- Solicit sales of new or additional services or products.
- Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
- Other tasks as assigned by the Operations Manager
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
