Guest Services Representative - MGM Springfield
About The Position
The Guest Services Representative at MGM Springfield is pivotal in crafting memorable experiences for our guests through exceptional service and a welcoming demeanor. The ideal candidate will have at least one (1+) year of relevant experience in high-volume call centers or customer service environments, demonstrating the ability to efficiently manage guest requests while maintaining composure under pressure. With a focus on understanding and addressing unique guest needs, the representative will play a key role in creating unforgettable moments that guests will cherish long after their stay.
Requirements
- High School Diploma, GED or equivalent
- 1+ Years of prior relevant experience is required
Nice To Haves
- 1+ Years of prior relevant experience in a high-volume call center or relevant customer service experience is preferred
- Able and willing to work a Part-Time scheduling which involves Tues-Thurs from 6pm-2:45am including holidays
Responsibilities
- Handle incoming and outgoing calls in a courteous and efficient manner while maintaining composure in a fast-paced environment.
- Provide dispatch services for guest requests related to luggage assistance, room service, housekeeping amenities, wake-up calls, check-outs, early arrivals, late departures, and paging.
- Perform data entry for requested services, maintaining accurate records of all interactions and guest requests.
- Inform guests about property functions and facilities as needed, and maintain complete knowledge of room service menu items.
- Dispatch bell and limo services according to department policies and provide management with observations to improve processes and services.
- Operate office equipment, including the beeper system and TDD machine, as required.
Benefits
- Free meals in our employee dining room.
- Company issued uniform with free dry cleaning offered onsite
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
