Guest Services

Blackberry Farm•Aurora, IL

20h•Onsite

About The Position

Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, are seeking friendly, welcoming attendants to join their legendary guest services team. This critical, first-impression position offers competitive pay, exciting benefits, and rewarding travel and dining perks. Ideal candidates will be well-spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader. The company is committed to bringing passion and customer focus to the business, continuing traditions of unparalleled hospitality and luxury, and combining land conservation, modern-day luxuries, and captivating natural settings to create unique vacation experiences. A career at Blackberry means being surrounded by a welcoming and supportive team striving for legendary hospitality, memorable experiences, and generational sustainability, offering career-defining opportunities and a comprehensive benefits program.

Requirements

High school diploma or equivalent
Hospitality experience required
Valid driver's license
Ability to communicate effectively with guests, team members, and managers
Basic knowledge and understanding of math
Ability to remain calm under pressure
Ability to exercise judgment and make decisions based on job knowledge and awareness of company goals

Responsibilities

Strong self-motivator and ability to motivate others
Review daily traces to determine guest needs
Maintain a calm & courteous attitude to ensure guest satisfaction
Ability to effectively communicate accurate information to guests and other team members
Escort guests to their rooms with a proper and accurate tour
Observe the property for cleanliness, and all is in order
Assist with vehicles, parking, and pulling around
Prepare all reports for the guest service team
Ensures that meeting rooms are set up for group use
Assists with cooking school & special event set up
Maintains bikes, bike racks, and golf cart inventories
Completes daily rounds to ensure a 5-star appearance
Meets and exceeds all guest requests
Check-ins and check-outs, including luggage delivery and removal
Maintains fireplaces and the appearance of the pool
Prepares meeting areas when groups are scheduled and any other special activities
Set up/ takedown of outdoor functions
Sweep and cobweb the outdoor common areas of the property
Flexibility with scheduling for weekends and holidays
Have excellent knowledge of the property and all the activities it has to offer
Follow instructions from your direct supervisor
Knowledge of MS Office
Assists guests with questions
Greets guests upon arrival
Provides safe transportation for on the property or off-property activities
Assists with the cooking school and special event setup
Assist all other departments to meet the guest's needs
Be familiar with all of the company’s past, present & future
Comply with all company policies and procedures
Regular and consistent attendance is required to perform the essential functions of this position
Work well with other Team Members, Managers, and interact with our guests