Guest Services

BLACKBERRY FARM•Cashiers, NC

20h•$15 - $17•Onsite

About The Position

Do you love making people feel at home? High Hampton is seeking friendly, welcoming attendants to join our legendary guest services team. This important, first-impression position earns competitive pay, exciting benefits, and rewarding travel and dining perks. Ideal candidates will be well-spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader. Must have flexibility to work weekends and holidays. Candidate must be available for both shifts: 7AM-3PM, 3PM-11PM. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Requirements

High school diploma or equivalent
Must be able to communicate effectively with guests, team members, and managers
Basic math skills
Must be able to remain calm under pressure
Must possess motivational skills
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
The job entails excessive lifting of luggage and other guest requests such as trays and packages
The job requires one to be on feet for most or all of the shift
Must be able to lift 50lbs
Must be able to safely operate a company vehicle or golf cart
Must be able to work outdoors in all weather conditions

Nice To Haves

Hospitality experience preferred

Responsibilities

Greets guests upon arrival
Review daily traces to determine guest needs
Maintains a calm & courteous attitude to ensure guest satisfaction
Communicates accurate information to guests and other team members
Escorts guests to their rooms with a proper and accurate tour
Observe property for cleanliness and all is in order
Assists with vehicles, parking, and pulling around
Ensures that meeting rooms are set for group use
Assists with cooking school & special event set up
Maintains bikes, bike racks, and golf cart inventories
Completes daily rounds to ensure a 5-star appearance
Meets and exceeds all guest requests
Check-ins and check-outs including luggage delivery and removal
Maintains fireplaces and the appearance of the pool
Prepares meeting areas when groups are scheduled and any other special activities
Set up/ take down of outdoor functions
Maintains outdoor common areas of property
Have great knowledge of property and all the activities it has to offer
Provides safe transportation for on-property or off-property activities
Must comply with all company policies and procedures.
To perform the essential functions of this position regular and consistent attendance is required.
Must work well with other Team Members and Managers and interact with our guests.