Guest Services

Allen Marine Inc•Ketchikan, AK

10h

About The Position

Interact with passengers by answering questions and helping with specific requests. Operate a galley and gift shop which includes food preparation, beverage service, snack service, retail presentations, and the sale of local retail products. This is a vessel-based position.

Requirements

Must be able to operate a cash register efficiently as well as keep money records and maintain a professional, friendly attitude toward customers.
Must be 18+.
Must be able to work as a team with other employees to present coordinated narration and provide a quality experience for customers.
Customer service experience.
Valid US driver’s license and a clean driving record.
Must pass a security background check and DOT drug test.
Valid, unexpired USCG approved CPR / FA certification
Alaska Food Handler card.
TAPS certification to serve alcohol (Employees 18+ must obtain)
Ability to stand for long periods on steel decks with constant vibration and moderate levels of noise.
Required to enter voids/engine rooms as needed
Occasionally required to lift and/or move up to 50 pounds.
Ability to walk on uneven deck surfaces crossing from vessel to vessel.
Ability to work a flexible schedule to include weekends and holidays during the tour season.
Must adhere to AM Owner Group, & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & Procedures

Nice To Haves

Previous retail experience preferred.
Previous experience on passenger-carrying vessels.

Responsibilities

Present a professional and friendly attitude while on duty.
Direct and assist passenger movement on and about the vessel.
Participate in a passenger safety orientation and maintain safe conditions underway.
Help operate a galley, bar, and commissary, including preparation & distribution of snacks, sales, stocking, inventory order lists, and related paperwork.
Routine maintenance includes but is not limited to cleaning, sanitation, restocking consumables in the cabin area and heads; making note of needed equipment repairs.
Enhance the cruise experience for passengers, including answering questions and helping passengers with specific problems/requests.
Communicate with up to 150 passengers on a p.a. system.
Work as a team with other employees to present coordinated narration and provide a quality experience for customers.
Always maintain impeccably clean vessels.
Special projects may be assigned as required by the business.