Guest Services - Sugar Creek

Elmhurst Park District•Villa Park, IL

8d•$15 - $20•Onsite

About The Position

WHO WE ARE: The Elmhurst Park District, established in 1920 and located 16 miles west of Chicago, provides parks, recreation facilities and programs to meet our mission of enriching lives while having fun! Our vision is to become a national leader in providing parks and recreation experiences to our community. We are looking for someone who will help us achieve our vision of becoming a national leader in providing parks and recreation experiences to our community. We have an exciting seasonal job opportunity as Guest Services at Sugar Creek Golf Course! WHAT YOU’LL DO: Provide front line customer service to golfers regarding reservation confirmation, starting time status, and general golf course information. Also provide confirmation of prepayment receipt and/or collection of necessary fees for golf, food & beverage and merchandise sales. Responsibilities include but not limited to: Interact with golfers in a friendly, helpful manner including providing general golf course information, starting time status and important directions/locations around facility and golf course. Book daily reservations/tee times by phone or in person (walk-ons when permitted). Confirm/collect fees for greens fees, cart rentals, golf merchandise and food & beverage items. Enter transactions under proper P.O.S. sales item. Coordinate tee times in a timely and orderly manner by pairing up golfers in foursomes whenever possible. Track players and pace of play as groups finish 9 holes, by recording the 9-hole playing time on starter sheet. Maintain updated reservations throughout the day on the point of sale, and communicate any updates with the starter’s reservation sheet. Keep Pro Shop, Front Counter, and common area clean (vacuum when necessary). Restock front coolers for beverages - soft drinks and beer. Ensure to communicate any low inventory for reorder of supplies, materials and equipment for the daily operation to supervisor. Become familiar with opening and closing procedures which may include unlocking and locking door sand utilizing alarm code daily. Oversee driving range operations (opening & closing time) in the absence of a manager on duty.

Requirements

Some high school education with relevant experience
Current Food Handler Certificate or ability to obtain
Current BASSET certification or ability to obtain
Must be at least 21 years old to serve alcohol

Responsibilities

Interact with golfers in a friendly, helpful manner including providing general golf course information, starting time status and important directions/locations around facility and golf course.
Book daily reservations/tee times by phone or in person (walk-ons when permitted).
Confirm/collect fees for greens fees, cart rentals, golf merchandise and food & beverage items.
Enter transactions under proper P.O.S. sales item.
Coordinate tee times in a timely and orderly manner by pairing up golfers in foursomes whenever possible.
Track players and pace of play as groups finish 9 holes, by recording the 9-hole playing time on starter sheet.
Maintain updated reservations throughout the day on the point of sale, and communicate any updates with the starter’s reservation sheet.
Keep Pro Shop, Front Counter, and common area clean (vacuum when necessary).
Restock front coolers for beverages - soft drinks and beer.
Ensure to communicate any low inventory for reorder of supplies, materials and equipment for the daily operation to supervisor.
Become familiar with opening and closing procedures which may include unlocking and locking door sand utilizing alarm code daily.
Oversee driving range operations (opening & closing time) in the absence of a manager on duty.