Guest Services Technician
About The Position
Are you the Guest Services Technician we are currently seeking to join the South Wilmington Street Center? The South Wilmington Street Center (SWSC) offers an array of support services to the homeless citizens of Wake County. The center has 195 beds that are utilized 365 days a year to assist homeless adult males in the community. SWSC provides more intense services through the Progressive Housing Program. These men are provided with support either through group interaction or individual one-on-one support from a Social Worker to assist them in obtaining self-sufficiency. The men are guaranteed a bed each day as they progress toward their goals and permanent housing. They are also provided with 3 meals daily, breakfast, lunch, and dinner, along with hygiene kits, access to showers and laundry and outreach and engagement services from our staff. In this role, you will work various shifts at our 24‑hour facility on an as‑needed basis. The Guest Services Technician is an essential member of the South Wilmington Street Center team, working proactively to help ensure the center operates at its fullest potential.
Requirements
- High school diploma or GED
- No specific experience required
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
Nice To Haves
- Experience working with the homeless population
- Associate's Degree in a Human Services or equivalent
- Spanish language skills
Responsibilities
- Manage the day to day operations of the shelter
- Admit and check in guests and help maintain a secure facility
- Provide routine monitoring of the entire facility via rounds, supervision of guests and facility maintenance
- Assist with activities of daily living
- Monitor and document behavior
- Provide quality guest services and other duties as may be assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
