Guest Services Team Member - Hurst Aquatics Centers

The Sports Facilities Companies•Hurst, TX

22h

About The Position

Hurst Aquatics Center is a recreation and entertainment destination focused on improving the health and economic vitality of Hurst, TX You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Hurst Aquatics Centers are managed facilities by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

Requirements

Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Customer service and cash handling experience preferred or quick study
Must be at least 15 years of age
Must be able to lift 20 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
Will be required to operate a computer
Facilities have intermittent noise

Responsibilities

Greet guests and provide information, wayfinding, & courteous and friendly first-in-class service to all guests
Process sales transactions using cash registers or electronic scanners.
Be knowledgeable about facility programs (format, pricing, meeting dates/times)
Operate ticket sales booth and handle cash
Operate an electronic cash register and credit card machine
Clean dining and concession areas; assist in preparing and serving food items; fill condiment containers
Assist in unloading, lifting, and carrying food and supplies from trucks and storage areas and place them in designated areas when needed
Ensure all open gym guests have a waiver on file
Maintain confidentiality and discretion with guest and team member information
Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
Know and enforce the venue policies and procedures
Oversee the use of entertainment equipment
Monitor inventory levels in games
Understand the safe and proper use of entertainment equipment
Maintain a clean space and perform regular walk-throughs to ensure venue cleanliness
Complete special projects, daily assignments, and other duties as assigned