Guest Services Team Member - Hurst Aquatics Centers

The Sports Facilities Companies•Hurst, TX

About The Position

The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

Requirements

Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Customer service and cash handling experience preferred or quick study
Must be at least 15 years of age

Responsibilities

Greet guests and provide information, wayfinding, & courteous and friendly first-in-class service to all guests
Process sales transactions using cash registers or electronic scanners.
Be knowledgeable about facility programs (format, pricing, meeting dates/times)
Operate ticket sales booth and handle cash
Operate an electronic cash register and credit card machine
Clean dining and concession areas; assist in preparing and serving food items; fill condiment containers
Assist in unloading, lifting, and carrying food and supplies from trucks and storage areas and place them in designated areas when needed
Ensure all open gym guests have a waiver on file
Maintain confidentiality and discretion with guest and team member information
Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
Know and enforce the venue policies and procedures
Oversee the use of entertainment equipment
Monitor inventory levels in games
Understand the safe and proper use of entertainment equipment
Maintain a clean space and perform regular walk-throughs to ensure venue cleanliness
Complete special projects, daily assignments, and other duties as assigned