Guest Services Team Member - Sand Mountain Park & Amphitheater

The Sports Facilities Companies•Albertville, AL

About The Position

The Guest Services Team Member is expected to provide world-class customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings. In addition, this position will also provide registration, membership and scheduling support with a variety of clerical activities and related tasks.

Requirements

Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must be detail-oriented and have outstanding organizational skills
Ability to remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, members, guests, visitors, spectators, leaders, and fellow Team Members
Commitment to the safety and wellbeing of others

Nice To Haves

A strong passion for serving
Proficient administration skills
Proven ability to learn new software programs
Proven success in managing multiple tasks at one time
Experience and success in customer service, leadership and organization
Action-oriented personality with a 'get it done' attitude and proficiency for efficiency

Responsibilities

Provide world class care within our child watch team
Directly aligns with the venue's Mission Statement and Core Values
Helps ensure every guest/member receives a Warm Welcome and a Fond Farewell during their visit
Assists with inbound and outbound phone calls while consistently delivering our Customer Experience Standards
Assist Guest Services Coordinator with member enrollment, check in and relations
Cultivate an environment of world-class guest service with enthusiasm to all visitors, members and customers
Register guests for memberships, day-passes, leagues, camps, clinics, drop-ins, etc.
Be knowledgeable about prices, programming and the daily venue schedule
Maintain confidentiality with guest and Team Member information
Resolve all guest concerns and complaints and/or direct to appropriate Manager
Assist with developing the Summer Day Camp and Child Watch programming
Assist with scheduling and coordinating all facility events and parties
Ensure all party details are executed as planned, tracked with detailed and organized files
Ensure all birthday parties are being executed in every aspect according to the venue standards
Additional tasks assigned by management