Guest Services Team Member - Rhythm & Rally

The Sports Facilities Companies•Macon, GA

2d•Onsite

About The Position

Rhythm & Rally is a 160,000 square foot, 2 level indoor pickleball facility with 32 courts, used for tournaments, membership activity, and local programming. It also offers multipurpose rooms for parties and events, a retail store, and food and beverage options coming soon. The Sports Facilities Companies (SFC) are the Nation's leading resources for the management and development of sports, recreation, wellness, and events facilities, providing turn-key solutions from master planning and program planning to feasibility and professional facility management services. SFC manages over 30 venues with 1500+ team members, welcoming more than 25 million guest visits and producing over $250 million in economic impact each year. SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice, characterized by an entrepreneurial, team-oriented culture centered on collaboration, accountability, excellence, and service. The company is growing rapidly and seeks high performers. The Guest Services Team Member provides the first point of contact for all guests, expected to provide excellent customer service and always display a vast amount of knowledge of the facility's programs and offerings.

Requirements

Must be at least 16 years of age
Possess a valid Driver's License
Flexible work schedule (e.g., nights, weekends, holidays, long hours) and regular attendance necessary
Excellent communication skills, both verbal and written
Proficient computer skills with basic software platforms
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
Must be respectful and friendly to members, guests, visitors, spectators, leaders, and fellow Team Members
Must work well with others
Must take personal initiative for the betterment of the team and venue
Commitment to the safety and well-being of others

Nice To Haves

Customer service experience preferred
General familiarity with the sport of pickleball preferred

Responsibilities

Greet members and guests and provide information and wayfinding as needed
Become proficient with the facility's court management, reservation and booking system
Know and enforce the venue policies and procedures
Provide courteous and friendly first-in-class service to all members and guests
Maintain confidentiality and discretion with guest and Team Member information
Professionally resolve guest concerns and complaints and/or direct to appropriate manager
Be knowledgeable about facility programs (format, pricing, meeting dates/times, etc.)
Be knowledgeable for guests on various matters such as transport, restaurant advice, etc.
Operate multi-line phones
Record waivers and event information
Assist with venue preparation for events
Assist during major events with event and parking operations
Assist with selling membership packages and court rentals
Assist Pickleball Sports Manager with programming
Assist in the Pro Shop
Complete special projects, daily assignments, and other duties as assigned