Guest Services Team Member - Montclair State University Ice Arena
About The Position
Montclair State University Ice Arena is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Little Falls, NJ. The company is managed by Sports Facilities Management, LLC (SFM), a Sports Facilities Companies (SFC) Organization, which is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. SFC fosters a highly collaborative and supportive culture, recognized as a Top Workplace. The Guest Services Team Member serves as the first point of contact for all guests, providing excellent customer service and demonstrating extensive knowledge of the facility's programs and offerings.
Requirements
- Must be at least 18 years of age
- Possess a valid Driver's License
- Ability to drive a multi-passenger golf cart
- Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
- Excellent communication skills, both verbal and written
- Ability to maintain focus in a high-volume, fast-paced environment
- Must have excellent guest service skills
- Must be detail-oriented and have outstanding organizational skills
- Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
- Must work well with others
- Must take personal initiative for the betterment of the team and venue
- Commitment to the safety and well-being of others
Nice To Haves
- Customer service and cash handling experience preferred
Responsibilities
- Greet guests and provide information and wayfinding as needed
- Provide courteous and friendly first-in-class service to all guests
- Register guests and process payments for leagues, camps, clinics, drop-in, etc.
- Be knowledgeable about facility programs (format, pricing, meeting dates/times)
- Operate multi-line phones
- Record waivers and event information
- Record event scores (tournaments/leagues) and print game sheets on a daily basis
- Maintain confidentiality and discretion with guest and Team Member information
- Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
- Know and enforce the venue policies and procedures
- Complete special projects, daily assignments, and other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
