Guest Services Team Member - Legends Event Center

The Sports Facilities Companies•Bryan, TX

16d•Onsite

About The Position

The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

Requirements

Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Customer service and cash handling experience preferred or quick study
Must be at least 16 years of age

Nice To Haves

Customer service and cash handling experience preferred or quick study

Responsibilities

Greet guests and provide information, wayfinding, & courteous and friendly first-in-class service to all guests
Register guests and process payments for leagues, camps, clinics, drop-in, etc.
Be knowledgeable about facility programs (format, pricing, meeting dates/times)
Operate ticket sales booth and handle cash
Ensure all open gym guests have a waiver on file
Maintain confidentiality and discretion with guest and team member information
Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
Know and enforce the venue policies and procedures
Facilitate the use and maintenance of arcade games, kiosks, and POS
Oversee the use of entertainment equipment
Monitor inventory levels in games
Understand the safe and proper use of entertainment equipment
Maintain a clean space and perform regular walk-throughs to ensure venue cleanliness
Complete special projects, daily assignments, and other duties as assigned