Guest Services Team Member

BRUNDAGE MOUNTAIN RESORT • McCall, ID

3d • $16

About The Position

Guest Service Representatives are the front line for total guest satisfaction covering pre-arrival contact, sales of all mountain products and addressing concerns brought to department’s attention. This is a position requiring availability on weekends and holidays to sell ticket products and create the best guest experience at Brundage Mountain. Full and part-time positions available.

Requirements

• High School GED required
• Ability to effectively present detailed information both verbally and in written form to guests, management and employees
• Proficient in Microsoft Office applications including Word, Excel and Outlook
• Minimum of 1 year of customer service experience
• Minimum of 1 year of cash handling experience
• Must be 18 years or older
• Knowledge of the Brundage/McCall area restaurants and attractions
• Must be able to work a flexible schedule including weekends/holidays

Responsibilities

• Execute the flow of information to guests about mountain services, featured products, company activities, answer questions, give directions and make recommendations
• Provide thorough follow-up with all guest communications via phone, in person and email
• Active in the promotion of Brundage products and events. Help manage signup sheets, and waivers of liability, etc.
• Ensure procedures and product policies are being followed, and alerting leadership and team of potential issues with recommendations on how to resolve them
• Maintain a high level of professional appearance, demeanor and ethics in dealing with guests, co-workers, and outside vendors
• Complete sales and reservation transactions using Entabeni Point-of-Sale system
• Enforcing Brundage health/safety policies with guests and fellow employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED