Guest Services Team Member - Cyclone Ballparks

The Sports Facilities Companies • Pecos, TX

17d • Onsite

About The Position

The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

Requirements

• Must be at least 18 years of age
• High School diploma or GED
• 2+ years of customer service experience
• Possess a valid Driver's License
• Flexible work schedule (e.g., nights, weekends, holidays, long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others

Nice To Haves

• Customer service experience preferred

Responsibilities

• Greet guests and provide information and way finding as needed
• Provide courteous and friendly first-in-class service to all guests
• Be knowledgeable for guests on various matters such as transport, restaurant advice, etc.
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Operate multi-line phones
• Record waivers and event information
• Maintain confidentiality and discretion with guest and Team Member information
• Professionally resolve guest concerns and complaints and/or direct to appropriate manager
• Know and enforce the venue policies and procedures
• Complete special projects, daily assignments, and other duties as assigned
• Manage the inventory of the office supplies and reorder items as needed
• Assist with venue preparation for events
• Assist during major events with event and parking operations
• Assist and transport guests as needed around the facility during events
• Complete special projects, daily assignments, and other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees