Guest Services Supervisor - Club Wyndham Villages at Steamboat

Travel + Leisure Co.•Steamboat Springs, CO

4d•$28 - $28

About The Position

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Guest Services Supervisor Creates a positive team environment responsible for ensuring compliance of “Count On Me” service standards for all guests and owners. Continuous improvement: Directs and communicates expectations, motivates associates to anticipate guest needs and exceed expectations. Champions and develops team empowerment embracing guest opportunity assuring satisfaction, loyalty and successful resolution. Directing front and back of house operations, maintaining room inventory at the highest levels of accuracy and efficiency. Analyzes and communicates technical operations between departments discovering opportunities prior to incident.

Requirements

High School Diploma, 2 years post- high school education or equivalent experience
Valid driver’s license
Basic understanding of resort financials
Demonstrated ability to work under pressure
Basic Leadership skills with ability to coach, mentor and train staff
Excellent verbal and written communication skills
Ability to accurately follow instructions, both verbally and written
Excellent hospitality service skills
Detail oriented
Working knowledge of various computer software programs
Basic Working knowledge of property management systems
Working knowledge of Company reporting and associate timekeeping systems
Comprehension and literacy for analyzing reports
2 year of supervisory experience or management
2 years of hotel, timeshare or hospitality service experience

Nice To Haves

CPR certified a preference

Responsibilities

Responsible for daily operation of guest service shift: Plan daily short term front and back of house guest service operations; provide proper guest check-in, check-out procedures, analyze reports as required, communicate daily arrivals, departures and room inventory needs; ensure daily check list duties and tasks fully completed with follow up communications; administer schedule adjustments which result in the satisfaction of all guests, associates and financial requirements.
Maintain positive customer and associate relationships Interact with owners, guests, associates, answer inquiries, questions, and resolve possible satisfaction opportunities, train, develop and coach associates to resolve guest opportunities; utilize a “hands on approach” with associates on technical and soft skill customer service approaches.
Supports customer service standards: Deliver Count On Me Service ensuring guest satisfaction exceeding expectations; communicate reservation flag information directly enhancing guest requests.
Support audit standards: Ensure compliance with Internal Audit, Quality Assurance and Loss Prevention; maintain Regional & Departmental Operating procedures to improve guest satisfaction and quality service scores.
Other duties as assigned: Assist Guest Services Management to coordinate and verify guest reservation information; other duties as assigned.

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identity theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program