Guest Services Specialist II at Malibu Club

Young Life • Old Malibu, CA

12d • $35,000 - $43,000 • Onsite

About The Position

If you are currently on Young Life staff, please do not apply through this external jobs board. To apply for internal job opportunities, log in to Workday and use the Jobs Hub. Applying externally may delay your application and require you to resubmit internally. Because of Young Life’s exclusive Christian purposes of evangelism and discipleship as set forth in its Articles of Incorporation and in these Bylaws, and to reflect what has always been and will continue to be the position of Young Life, specifically the Christian belief that each and every employee and volunteer of the corporation should minister as a servant of God with the primary responsibility of proclaiming the gospel of Jesus Christ and, as such, is an integral part of the Christian mission and ministry of the corporation, Young Life shall only employ individuals or enlist volunteer leaders who: (a) profess a belief in Jesus Christ as their personal Savior and Lord; and (b) subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith. Therefore, employees and volunteers of Young Life, during working and nonworking hours, shall: (i) be ready, willing and able to fulfill such ministry functions as may be required by the organization; (ii) refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life, and (iii) abide by all policies and practices of Young Life including, without limitation, those related to religious belief or ministry activities. All camps share a common purpose: creating an environment where Young Life staff bring Christ to life by creatively presenting the complete gospel of Jesus Christ. Speaking clearly from the Scriptures, camp speakers introduce kids to the person of Christ, the nature of humanity, the work of Christ on the cross, the hope of the resurrection and the opportunity for reconciliation with God. Young Life requires all employees to sign a Statement of Faith. We recommend you read this statement before applying for any position. Essential Duties: Spiritual Formation: Intentionally provide opportunities for staff to grow deeper in their relationship with Jesus. Participate in opportunities for growing deeper in your relationship with Jesus • With direction from supervisor, develop an annual personal spiritual growth plan. Facilitate devotionals with summer interns Interpersonal Relationships: Help build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community Build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community. Develop relationships with summer assigned staff and leadership of school season groups. Foster healthy, cooperative relationships with other departments at camp. Attentive Hospitality: Equip servant leaders who anticipate and respond to the needs of our guests, staff and vendors, through Christ-like service. Demonstrate a posture of service that anticipates guest needs and responds with professionalism through intentional decisions and systems. Serve as host routinely during the summer camping season. Host school season groups with proactive communication, troubleshooting, program and ride support. Communicate guest needs to the rest of the guest services team and other departments. Comprehensive Stewardship: Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry. Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry through the guest services department. Develop and equip interns and volunteers to participate in comprehensive stewardship of the guest services department. Execute special projects as directed by the Guest Services Coordinator. Support a culture of safety for all guests, staff, volunteers and visitors at camp. Maintain and care for supplies and equipment within areas of responsibility, including purchasing in a cost-effective manner. Talent Development: Through a consistent and accountable evaluation process, we identify and provide opportunities for staff in continuing education, leadership development, career-pathing and cross-training. Demonstrate a desire to grow through engagement in the Individual Development Plan process and participation in training and development opportunities. Train and supervise summer interns. Identify and encourage candidates from Summer Staff and Intern group that have potential as future camp staff. Embracing Excellence: Standing on the platform of national standards and metrics we gladly prepare an environment that glorifies Jesus Christ. Execute daily responsibilities with attention to the standards and metrics required for excellent camp operations in one or more of the following areas: program support, audio-visual systems, rides, challenge courses, waterfront, recreation or medical. Pursue continual improvement in areas above of responsibility. Training Expectations: Participate in national training events related to the areas supervised, such as sound training or challenge course training as well as training PACE calls Camp or Job Specific Working Conditions: If applicable, see attached document Job Specific Working Conditions: Malibu Club is a dynamic environment requiring flexibility and creativity from all applicants. Job description above is not comprehensive and applicants are expected to be flexible and willing to work in all Guest Services functions and activities at camp. Job Specific Working Conditions: This job is located at Malibu Club, a Young Life camp in British Columbia. Malibu Club is located on the shores of Princess Louisa Inlet and is only accessible by boat and by sea plane. By boat, it is approximately two hours from Egmont, BC. A very small community lives on-site year-round. Many of the amenities that people are often used to in towns are not available. Grocery shopping, medical appointments, and other errands take more effort. For those with school-aged children who will join the staff member during on-site assignments, this is a family adventure. Education options include distance charter or homeschool. No traditional options of a classroom education are available if families live on-site. For those with spouses, there is no access to other businesses for in-person work options. For those willing to make some unique lifestyle adjustments, living and working at Malibu is an amazing adventure. Full-service accommodations are provided, along with meals in the camp dining hall May - September. Boat transportation to and from Egmont is often available as camp transport needs allow. There are limited to no options for a spouse to commute to work

Requirements

• Demonstrate understanding of Young Life ministry, strategy and mission
• Spiritual maturity
• Self-starter who takes initiative
• Ability to organize and prioritize tasks and manage time
• Ability to communicate a sense of warmth, hospitality, and concern for all guests, vendors and staff
• Physical ability to perform duties of Challenge Course Operator
• Hiring contingent on applicant's ability to work in Canada, either as a US citizen with work permit or as a Canadian citizen.

Responsibilities

• Intentionally provide opportunities for staff to grow deeper in their relationship with Jesus.
• Participate in opportunities for growing deeper in your relationship with Jesus
• With direction from supervisor, develop an annual personal spiritual growth plan.
• Facilitate devotionals with summer interns
• Help build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community
• Build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community.
• Develop relationships with summer assigned staff and leadership of school season groups.
• Foster healthy, cooperative relationships with other departments at camp.
• Equip servant leaders who anticipate and respond to the needs of our guests, staff and vendors, through Christ-like service.
• Demonstrate a posture of service that anticipates guest needs and responds with professionalism through intentional decisions and systems.
• Serve as host routinely during the summer camping season.
• Host school season groups with proactive communication, troubleshooting, program and ride support.
• Communicate guest needs to the rest of the guest services team and other departments.
• Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry.
• Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry through the guest services department.
• Develop and equip interns and volunteers to participate in comprehensive stewardship of the guest services department.
• Execute special projects as directed by the Guest Services Coordinator.
• Support a culture of safety for all guests, staff, volunteers and visitors at camp.
• Maintain and care for supplies and equipment within areas of responsibility, including purchasing in a cost-effective manner.
• Through a consistent and accountable evaluation process, we identify and provide opportunities for staff in continuing education, leadership development, career-pathing and cross-training.
• Demonstrate a desire to grow through engagement in the Individual Development Plan process and participation in training and development opportunities.
• Train and supervise summer interns.
• Identify and encourage candidates from Summer Staff and Intern group that have potential as future camp staff.
• Standing on the platform of national standards and metrics we gladly prepare an environment that glorifies Jesus Christ.
• Execute daily responsibilities with attention to the standards and metrics required for excellent camp operations in one or more of the following areas: program support, audio-visual systems, rides, challenge courses, waterfront, recreation or medical.
• Pursue continual improvement in areas above of responsibility.
• Participate in national training events related to the areas supervised, such as sound training or challenge course training as well as training PACE calls

Benefits

• Full-service accommodations are provided, along with meals in the camp dining hall May - September.
• Boat transportation to and from Egmont is often available as camp transport needs allow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level