Guest Services Supervisor - The Inn at Stonecliffe
About The Position
Schulte Boutique + Lifestyle is seeking a dynamic, service-oriented Guest Services Supervisor to join our team! SBL is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers, eager to add like-minded people to our rapidly growing team! What’s in it for you? When you join SBL, you’ll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SBL provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company. Our Company: Schulte Boutique + Lifestyle is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
Requirements
- High proficiency with Microsoft Office, including Outlook, Excel, PowerPoint and Word
- Prior Customer Service Experience
- High School Diploma/GED
- "Hands-on" approach to projects and initiatives
- Excellent interpersonal skills and outgoing personality
- Proactive with the ability to take initiative
- Excellent time management skills with a proven ability to meet deadlines
- Complete work both independently and as an effective member of the team, adapting to changing requirements, deadlines, and priorities as needed
- Communicate clearly and professionally through listening, speaking, and exceptional writing skills; remain professional and solutions-focused while interacting with others
- Critical success criteria include attention to detail, organized approach to work, effective time management and follow-through
- Effective cross-functional communicator
- Requires flexibility in working hours, including nights, weekends, and holidays.
- May involve standing for extended periods and walking throughout the property.
- Frequent interaction with guest contact points requires a polished and professional demeanor at all times.
Responsibilities
- Contact guests in advance of their Island trip to schedule activities, coordinate transportation, and understand personal preferences
- Organize VIP events throughout the property at a 5-star resort level
- Greet guests/residents as they arrive, focusing on personal recognition in a warm and authentic manner.
- Act as the point of contact for guests who need assistance or information, ensuring prompt/courteous service to guests
- Understand guest needs and provide them with personalized solutions by suggesting activities and facilities on the Island
- Effectively solve and respond to complaints in a professional and efficient manner.
- Gain familiarity and be the expert on property for information on the city’s geography, restaurants, amenities, clubs and tourism industries to provide accurate information and make suitable recommendations to guests/residents.
- Assist at Front Desk and answer telephone within three rings with a smile and answer questions accordingly or transfer as needed.
- Ensure public spaces are clean and organized.
- Support marketing activities around property, bringing a guest-focused lens and VIP expectation lens to the process.
- Review and respond to guest post-stay reviews.
Benefits
- Paid Time Off
- Unlimited Referral Bonuses
- Growth and Career Opportunities
- Hotel Discounts
- 401K
- Health/Dental/Vision Insurance
- Short-Term/Long-Term Disability
- Flexible Spending Accounts
- Health Savings Account
- Pet Insurance
- Dependent Tuition Benefits
- EAP Program
- Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more
- Flexible and fun working environment!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
