Guest Services Supervisor - PM Full Time
About The Position
The DoubleTree by Hilton is a resort style paradise in the Grand Valley of Colorado overlooking the famous bluffs of the Grand Mesa. The DoubleTree is part of the Hilton Family of Brands and is managed by Stonebridge Companies. Our hotel offers 273 guestrooms and over 12,000 square feet of conference space. For dining options we offer the Bistro 743 and separate 743 Lounge. If you take hospitality to heart and love making someone’s day, you are in the right place! At DoubleTree by Hilton you can share what inspires you and help others discover the world as they go. For more information about our Hotel and brand please visit: http://www.doubletreegrandjunction.com/ The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests are being serviced in a professional and competent manner.
Requirements
- Must have flexibility to work nights and weekends.
- Must be able to read and write fluent English.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to interpret and perform basic computer and POS system functions.
- Knowledge of Outlook, Word and Excel.
Responsibilities
- Work with Guest Services Manager to train and monitor front office staff.
- Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution.
- Communicates with the Engineering Department regarding any maintenance requests from the guests.
- Communicates with the Housekeeping Department regarding guest rooms and requests.
- Has complete working knowledge of software system, including all daily transactions and those which are not performed often.
- Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel.
- Knows how and where to post all charges.
- Handles checks and credit cards received from the guests for payment of hotel charges.
- Knows all room rates.
- Assists the Guest Service Manager by handling special requests, group blocking and unusual circumstances.
- Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
- Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
- Performs any other duties as requested by supervisor.
Benefits
- Opportunities for career growth
- Discounted Hotel rooms
- Medical, Dental and Vision insurance (Eligibility: 30 days after hire)
- 401(k) retirement plan offered after 6 months, eligible for company match at 1 year
- Free Life Insurance to all Full Time Associates
- Short term disability, accident insurance and cancer coverage
- Life assistance program
- Flexible spending account (FSA)
- Discounted meal program
- Anniversary Pay
- Holiday Pay
- PTO
- Wellness support
- Savings accounts
- Tuition aid
- Travel and lodging perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
