Guest Services Supervisor

Loews Hotels & Co • Orlando, FL

6d

About The Position

As a Guest Service Supervisor, you’ll be at the heart of our guests' unforgettable experiences, leading our concierge, club services, and bell teams to deliver exceptional, personalized service. This role puts you in a dynamic position to inspire your team, collaborate with other departments, and elevate our guest experience. Partnering with the Guest Services Manager, you’ll train and guide staff, answer guest inquiries, and ensure a seamless service experience.

Requirements

• Minimum one year hotel operations experience, preferably in front office, concierge, club, or bell operations.
• Proficient knowledge of all hotel departments, front office operations, guest service standards, and hospitality industry practices.
• Familiar with all aspects of providing superior guest service.
• Proficient in using hotel management software and Microsoft Office Suite.
• Effective organization, communication, leadership and management skills.
• Ability to lift and carry food service trays weighting 35+ pounds.
• Ability to work flexible schedule to include evenings, weekends and holidays.

Responsibilities

• Oversee daily operations of concierge, club services, and bell teams.
• Supervise and support staff to maintain exceptional guest service encouraging repeat business.
• Assist in scheduling and manage labor costs effectively.
• Conduct training and ongoing coaching for staff development.
• Ensure high guest satisfaction with personalized, efficient service.
• Assist guests with reservations, transportation, and local recommendations.
• Address and resolve guest complaints promptly and professionally.
• Monitor service quality and uphold high standards.
• Coordinate with other departments for seamless service delivery.
• Keep knowledge of local events and attractions up-to-date.
• Maintain clean, organized, and well-stocked service areas.
• Collaborate with the Guest Services Manager to meet department goals.
• Manage guest service materials and supplies inventory.
• Attend meetings and contribute to improvement initiatives.
• Other duties as assigned.

Benefits

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more
• Many of our Leadership positions are bonus eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees