Guest Services Supervisor | Field & Stream Lodge Co. | Bozeman, MT

PM Hotel Group•Bozeman, MT

32d•$25 - $29

About The Position

Soon to open Field & Steam located in Bozeman, Montana is seeking a full-time Guest Services Supervisor. Pay Range: $25.00 - $29.00 per hour Field & Stream Lodge Co. Field & Stream Bozeman is your new gateway to Big Sky Country. Situated just one mile from downtown, our lodge is designed to be a gathering place for friends, families, experts, and amateurs. We're the perfect home base for your next adventure-fishing, hunting, skiing Bridger Bowl, or hiking the "M" trail. Who We Are Passionate - about hospitality and fostering an environment where associates will thrive. Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed. Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion. Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change. A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement. A company that has a culture of promoting from within. Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.

Requirements

Excellent interpersonal skills and the ability to work well with co-workers and the public.
Possess a courteous, friendly and professional manner.
Independent thinker and a 'quick study'.
Good team player.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Strong customer service focus.
High quality standards for production and service.
Ability to solve practical problems and deal with a variety of situations.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
Ability to work well under pressure and handle multiple tasks at once.

Responsibilities

Develop in depth understanding of the property management system and POS functionality.
Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors.
Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to:
Answering telephones in a prompt and professional manner and providing assistance to callers
Taking reservations in person and over the phone
Reading and responding to hotel email
Checking guests in and out
Completing group pre-registrations and key packets
Posting charges and processing payments
Communicating with Housekeeping and Maintenance
Handling mail and coordinating deliveries of messages and packages
Anticipating guests' needs, acting promptly to acknowledge all guests, however busy and whatever time of day.
Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
Coordinate daily arrival/departure preparation, special requests, room assignments and guest amenity/recognition programs.
Ability to work a flexible schedule, including overnight shifts as needed.
Work closely with other departments in order to facilitate increased levels of communication and guest satisfaction.
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction.
Conduct regular inventories of front office supplies to ensure stock is adequate and orders are placed as needed.
Coordinate relocation of guests when necessary.
To diplomatically and effectively handle all guest complaints, referring to the General Manager if necessary.
Complete shift checklists and special projects as assigned.
Ensure that all front desk staff follow all specified procedures to correctly handle all cash, credit and gift certificate transactions.
Monitor the front desk and lobby areas to ensure they are always clean and well organized.
Be available to work irregular hours, including evenings, weekends and holidays.
Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency.
Promote and comply with all company policies and procedures.
To immediately report all suspicious occurrences and hazardous conditions.
To maintain the cleanliness and safety of work areas at all times.
Focus on safety and the following of safe work practices by yourself and those under your direction. Including compliance with company safety standards, and state and local regulations that pertain to your department.
To attend all mandatory meetings as directed.
To perform other tasks, including cross-training, as directed.