Guest Services Supervisor at Clark Planetarium

Salt Lake County • Salt Lake City, UT

5d • Onsite

About The Position

Assists the Operations Manager with oversight of the day-to-day operations of Clark Planetarium including visitor services, a concession stand, facility rentals, and additional areas of operations support including the planet fun store and event support. Directly oversees on-duty temporary staff (Guest Experience Team). This position supports evening, weekend, and holiday operations.

Requirements

• Three (3) years of related retail and customer service experience.
• Knowledge of: Customer service principles and techniques
• Business, sales, and retail administration
• Short- and long-term project and event management
• Sales and marketing techniques
• Management theories and practices
• ADA practices
• Skills and Abilities to : Effectively train staff
• Communicate effectively both verbally and in writing
• Work with computer software related to job specific duties
• Manage stressful public situations tactfully and courteously
• Summarize data, draw conclusions, and prepare reports
• Work effectively both independently and as part of a team
• Maintain effective working relationships with Division and County employees and community partners

Nice To Haves

• Supervisory experience is preferred.

Responsibilities

• As delegated by the Operations Manager or Planetarium Leadership, oversees the daily operations of the planetarium’s facility rentals, a concession stand, and customer relations.
• Serves as a backup for duties assigned to other Guest Services Supervisors.
• Coordinates facility rentals. Communicates with interested clients and finalizes agreements.
• Holds special event meetings and coordinates with other managers to provide logistical services for internal and external customers.
• Oversees a concession stand. Performs inventory counts, places orders for products and receives deliveries using inventory management software and conducts periodic reviews to verify accuracy.
• Performs support duties for the Planet Fun Store Buyer, including receiving, storing, purchasing, stocking, and supporting annual inventory counts.
• Acts as staff liaison with Salt Lake County Protective Services to coordinate schedules, assignments, and duties of the PSO’s assigned to Clark Planetarium.
• Participates in the daily management of the Guest Experience Team including new hire orientation, training, scheduling, and evaluating work performance.

Benefits

• Retirement options for hybrid pension/401(k) or 401(k) only with 10% contribution
• Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees
• Health Savings account with a county contribution up to $1200/year, Flexible Spending Account
• 100% county-paid Long-Term Disability and Short-Term Disability option
• Onsite medical clinic, hospital insurance, pet insurance auto and home insurance and discounts at County facilities.
• 12 Holidays, up to 24 vacation days, 12 sick days and one personal day every year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees