Guest Services Supervisor

Auberge Resorts•Meadows Of Dan, VA

31d•$20 - $21

About The Position

As the Guest Service Supervisor, you will oversee daily Guest Service operations to ensure guests receive exceptional, personalized service. You'll guide and support the guest services team, resolve escalated issues, and uphold high service and brand standards. This role is instrumental in setting the tone for our guests and our team members.

Requirements

Minimum of one-year prior experience as a front office leader/supervisor for a luxury hotel.
Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.
Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.
Aptitude for working with multiple computer systems and an understanding of hotel operations and practices.

Responsibilities

Oversee, mentor, and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.
Align with the Director of Rooms and other guest services leaders to maximize hotel operations.
Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.
Foster an environment that ensures consistency and a high level of guest satisfaction.
Strive to improve guest and team member satisfaction and maximize the financial performance of the department.