Guest Services Supervisor - Hotel - Golden Mesa Casino (42534)

Traditions Hospitality Group

4d•$17 - $21•Onsite

About The Position

As a Guest Services Supervisor at Traditions Hospitality Group, you'll lead our front desk team in providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out. With your leadership and attention to detail, you'll uphold our commitment to delivering legendary service and creating lasting impressions for every guest.

Requirements

Must be at least 21 years of age.
Must be able to obtain a Gaming badge (if applicable).
Must be able to obtain an ABLE license (if applicable).
Minimum of 2 years of experience in the hospitality industry, with a focus on guest services or front desk operations.
Flexibility to work varying shifts, including nights, weekends, and holidays.
Maintain a professional appearance at all times by adhering to the establishment's dress code standards, ensuring a polished and professional image is presented to guests.
Excellent communication and interpersonal skills.
Strong leadership and problem-solving abilities.
Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
Proficiency in computer systems and hotel management software.

Responsibilities

Supervise the daily operations of the front desk, including overseeing guest check-in/check-out procedures, reservations management, and concierge services.
Train, mentor, and coach front desk staff to ensure they consistently deliver outstanding service and adhere to established policies and procedures.
Monitor and evaluate guest satisfaction levels, addressing any concerns or issues promptly and proactively to ensure resolution and guest retention.
Coordinate with other hotel departments to fulfill guest requests, resolve complaints, and provide personalized assistance to enhance the guest experience.
Assist with scheduling, payroll, and performance management for front desk staff, ensuring adequate coverage and optimal team performance.
Maintain accurate records of guest interactions, transactions, and preferences to anticipate needs and personalize service delivery.
Handle cash and credit card transactions, reconcile cash drawers, and prepare daily reports and deposits in compliance with accounting standards.
Stay updated on hotel amenities, services, and local attractions to provide guests with relevant information and recommendations.
Collaborate with the management team to implement strategies for improving guest satisfaction, operational efficiency, and revenue generation.

Benefits

Now Offering Daily Pay!
401(k) Matching
Health Insurance
Dental Insurance
Vision Insurance
Basic Life Insurance
Life Insurance
Disability Insurance
Teladoc for Part-Time Employees
Employee Assistance Program
Paid Time Off
Employee Appreciation & Recognition Programs
Anniversary & Birthday Programs
Award Co.
Excellent opportunities to grow with us - over 85% of our managers were hourly team members.
Referral bonuses for bringing new members to our team.