Guest Services Supervisor

Legends Global•New Orleans, LA

30d

About The Position

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Services Supervisor for Legends Global/Caesars Superdome | Smoothie King Center | Champions Square.

Requirements

Must successfully pass a driving record and criminal background check
Experience with various methods of training
Excellent interpersonal and customer service skills
Effective communicator, both verbal and written
Computer literacy in Microsoft Office Programs (i.e., Word, Excel, PowerPoint)
Extensive experience with Photoshop and InDesign (or similar program)
Self-motivated and able to motivate others
Ability to perform multiple tasks and meet deadlines
Exceptional organizational and time management skills
Goal orientated, team player
Easily adapts to change
Able to work nights, weekends, and holidays as needed
Bachelor’s degree or 2-3 years experience in a Hospitality/Customer Service based industry
Must possess a valid United States Driver’s License at time of appointment and throughout employment

Responsibilities

Develop and facilitate Team Member training programs: annual, client-based, and new-hire orientations
Act as the liaison to clientele (Saints and Pelicans) for coordinating league-specific training initiatives
Creative design and drafting of Team Member bulletins and correspondence
Creative design and development of quarterly newsletter
Create, edit, and update departmental manuals and materials
Maintain and update Team Member Tool Box
Assist in coordination and facilitation of Team Member Podcasts
Facilitate Reward & Recognition program during events (i.e., MVTM, A Little Lagniappe)
Coordinate events as part of Reward & Recognition program (i.e., Cinema in the Square, TM Appreciation Party)
Address questions/concerns via the Guest Services general phone line
Assist in monitoring and responding to Caesars Superdome, SKC, Champions Square & ADA Contact Us emails
Serve as ADA Facilitator during events
Assist with supervising the Incident Management System (IMS), devices, and upgrades
Serve as Lead Person on duty on a rotation basis for events
All other duties as assigned