Guest Services Staff | Part-Time | The Crossover
About The Position
Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Overview The Guest Services Staff is responsible for the Front Information Desk. They will greet our guests, answer questions, check in vendors, accept and log deliveries, answer incoming telephone calls, maintain lost and found items, accept payment(s) for programs, events and point-of-sale purchases and confirm or adjust (as needed) locker room assignments. The guest services staff also performs a variety of other support for the administration office, staff and the facility in general. This role pays an hourly rate of $11.00-$15.00. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline
Requirements
- Ability to work a flexible schedule based on events, including long hours, nights, weekends and holidays as needed.
- Excellent customer service.
- Ability to follow basic instruction and direction.
Responsibilities
- Provides information about the facility to guests.
- Responds to inquiries regarding services, facilities, programs and events.
- Deals directly with the public in person and over the phone giving out general information, answering questions, explaining procedures and gathering facts and pertinent information regarding problems and complaints.
- Operates computerized public information and reservation systems in an efficient and accurate manner.
- Responds to customer inquiries via telephone, in person and/or in writing as required.
- Performs a variety of office clerical support activities.
- Keeps supervisor and other appropriate staff informed of problems or other matters.
- Interpret and enforce ice arena rules for customers.
- Collect fees and record in software.
- Other duties and responsabilities as assigned.
Benefits
- 401(k) Savings Plan
- 401(k) matching
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
