Guest Services Staff, Residential

The Omega Institute•Rhinebeck, NY

3d•Onsite

About The Position

Guest Services provides support and information to participants, staff, and faculty and serves as primary support for participants once they arrive at Omega. The Guest Services team responds to any request, concern, or question a participant, staff or faculty may have. Staff must be able to work day and night shifts.

Requirements

Ability to work independently, manage tasks, and take initiative without the need for constant or active supervision.
Service oriented and compassionate individual.
Strong problem-solving skills, attention to detail and the ability to prioritize effectively.
Timeliness and reliability.
Excellent interpersonal skills.
Team Player.
Valid Driver’s License.
Alignment with Omega’s Mission, Goals and Core Values.

Responsibilities

Listen and respond to participants, staff, and faculty with compassion and accurate information
Provides golf cart rides to participants with disabilities
Utilize two-way radio for golf cart ride needs
Utilize two-way radio to communicate with other departments
Report and maintain records of Maintenance and Housekeeping problems
Problem solves difficult guest situations with Manager on Duty (MOD)
Distribute umbrellas, toiletries, blankets, towels, pillows, flashlights and sheets, etc.
Maintain lost and found items in an organized manner
Perform basic office work - email, copying, scanning, answering telephone calls and taking messages
Use a cash register
Distribute information regarding local attractions, transportation, hiking trails, weather, and directions
Orient participants to campus when registration is closed.
Perform opening and closing procedures
Mandatory attendance at weekly Guest Services meeting
Other duties as required by supervisor