Guest Services Staff - Coachella & Stagecoach 2026

AEG Worldwide • Indio, CA

15d • Onsite

About The Position

Guest Services Staff at Coachella and Stagecoach Music Festivals are responsible for supporting and maintaining a positive experience by providing event and way-finding information and assisting with lost & found for guests and staff.

Requirements

• Minimum education level of: High School Diploma or its equivalency.
• Minimum of 1-2 years of related work experience.
• Ability to work in varying conditions.
• Ability to lift 20 lbs. without assistance.
• Positive attitude with superior customer service skills.
• Must be available for the required festival dates and training sessions listed below.
• April 7 Staff Training - Virtual Session
• April 9-12 Coachella Weekend 1
• April 16-19 Coachella Weekend 2
• April 23-26 Stagecoach

Responsibilities

• Provide guests and staff with event information about amenities and services related to in-venue and camping activities, food programs, pathways, parking lots, sponsorship activations, medical tents, and various transportation programs.
• Assist camping guests with early vehicle, ice, and water truck requests/sales.
• Notify department supervisors of trending FAQs or repeating issues promptly.
• Assist with the Lost & Found operation. This includes logging found items, matching claims, and returning items to confirmed owners through the festival’s selected return program.
• Those assigned to Support duty will be responsible for replenishing water/ice, day of guides, and/or transporting staff to info kiosks as needed. Support staff will also assist with any on-site staff deployment as needed by festival production.
• Help guests complete ADA ride requests to parking lots.
• Communicate to department dispatch or supervisors when assistance is needed in resolution.
• Maintain professional attitude, appearance, and etiquette. This includes staff uniform cleanliness and over-the-radio communication.
• Abide by festival-wide safety and emergency procedures, and AEG’s Code of Conduct.
• Complete all company and festival-required training.
• Other duties as assigned by department supervisors.

Benefits

• On-Site Lodging: Provided if available.
• Meals: Provided on working days.
• Staff Shirt: Provided.
• Pay Scale: $21.00 /hr
• Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees