Guest Services Specialist

Holland & Knight•Miami, FL

3d•Onsite

About The Position

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position is based in our Miami office. General Description: We are seeking a Guest Services Specialist. The Guest Services Specialist will provide professional and responsive guest services for our conference facilities department.

Requirements

Exceptional customer service and communication skills with persons of all levels.
Detail oriented.
Bachelor’s degree required.
2+ years of experience in related area (coordinating events, hospitality, restaurants, etc.)
Ability to manage multiple projects.
Ability to conduct projects with little supervision.
Ability to maintain professional demeanor under pressure.
Professional appearance and manner required for interaction with clients, attorneys, and staff.
Ability to sit or stand for extended periods of time.
Moderate or advanced keyboard usage
Ability to lift a minimum of thirty-five pounds.

Responsibilities

Assist in the coordination and execution of various meetings and events.
Assist caterers for meetings and events, including communicating and placing orders with vendors.
Utilize familiarity with office and conference layouts to facilitate meeting logistics.
Collaborate with other departments, including marketing.
Maintain and stock kitchens, conference rooms, and visitor offices.
Set up and break down beverage, coffee, and food arrangements for daily meetings.
Manage inventory of supplies and maintain kitchen pantries, including coffee machines and other appliances.
Perform light administrative duties such as scanning, copying, and invoicing.
Serve as a back-up receptionist by answering and directing calls to appropriate individuals and greeting guests and visitors.
Special projects and additional duties as assigned.

Benefits

comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
life and AD&D insurance
short and long term disability insurance
tax-advantaged accounts for health care expenses, including FSAs and HSAs
FSAs for dependent care
health advocacy services
behavioral health and counseling resources for all family members
401(k)
profit sharing
pre-tax transit and parking program
backup dependent care
senior care planning support
resources for individuals with development disabilities and their caregivers
paid holidays and other paid time off, including paid leave for new parents
Benefits may vary by position and office.