Guest Services Specialist

Centered Health LLC•Moorpark, CA

About The Position

Guest Service Specialist Job Summary: Provide a high-level of customer service to adults living on the property, ensuring residents have what they need while following lead of the Guest Service Specialist Supervisor. The Meadowglade is a rehabilitation center specializing in mental health and eating disorders and fosters an environment of restorative healing. Our individualized approach to therapy ranges from evidence-based treatment methods like EMDR psychotherapy to creative music and art therapies. The Meadowglade is part of Centered Health, which operates a diverse network of behavioral health treatment centers ensuring that clients receive individualized comprehensive care in the most appropriate setting. Our goal is to value the skills each person brings to the team and provide an environment that embraces diversity and rewards imagination and service delivery.

Requirements

First aid and CPR certification
Must have current CDL and current car insurance (MVR)
Good verbal and written communication skills
Basic Computer skills i.e. internet, email, and Word
Must be able to lift and carry light objects and parcels as an incidental part of their job
Possesses a High School diploma or GED.
Have a minimum of 1-year experience in the customer service field.
Demonstrates a genuine desire to work with the population served.

Responsibilities

Participate in shift briefing with other staff on shift to review any pertinent tenant information, upcoming appointments, and duties that need to be completed.
Ensure the home is neat and tidy at all times. Light housekeeping duties include tidying up, light laundry, trash cans emptied, dishes washed, floor swept, organizing closets, wiping counter tops, etc.)
Facilitate activities such as game nights, movie nights, art activities and nature walks.
Transport tenants to appointments, outings, or shopping trips when necessary.
Remain in the center of the home so that tenants know where to find Guest Service Specialists should they need assistance.
Facilitate breakfast by putting out the breakfast foods (muffins, cereal, fruit etc.) for the tenants to enjoy.
Facilitate snacks by putting out snacks and snack bins during schedules hours (muffins, popcorn, granola bars etc.)
Provide high level of customer service for tenants, assisting them with tasks when necessary.
Communicate any facility needs or general issues to the Guest Service Specialist Supervisor.
Complete other duties as assigned by the Guest Service Specialist Supervisor