Guest Services Specialist
About The Position
As a Guest Services Specialist, you’re the first impression, the go-to resource, and the heart of the guest experience. This is a dynamic, multifaceted role that blends front-of-house service, light operations, hospitality tech, and creative problem-solving. You’ll be responsible for welcoming guests, maintaining the organization and cleanliness of the property, executing thoughtful arrival experiences, and supporting onsite sales opportunities. This role is ideal for someone who’s confident, detail-oriented, entrepreneurial, and excited to be part of a forward-thinking hospitality team.
Requirements
- 2+ years of experience in hospitality or sales (preferably in boutique hotels)
- Self-starter with a strong sense of ownership and pride in your work
- Excellent communication and interpersonal skills
- Highly organized, detail-oriented, and proactive
- Strong problem-solving skills and comfort with multitasking
- Familiarity with hospitality platforms like MEWS, Akia, OpenPhone, OpenTable, and Toast
- Comfortable with basic tech, light graphic design tools, and social media platforms
- Flexible schedule including weekends, mornings, and holidays
- Able to lift up to 50 lbs and use stairs frequently
- Able to bend, stoop, reach, and perform other physical tasks
Responsibilities
- Maintain a clean, safe, and welcoming environment for both guests, members, and team members.
- Efficiently juggle guest conversations and operational tasks simultaneously.
- Perform room inspections to ensure guest readiness.
- Process check-ins and handle payments.
- Place VIP gifts, welcome notes, or amenities in rooms before arrival.
- Maintain cleanliness and organization of guest areas and supply closets.
- Restock supplies in designated areas and report inventory needs.
- Greet guests warmly and assist with check-in, intercepting mobile/self check-ins when possible.
- Monitor and respond to guest communications (calls, texts, emails) via platforms like MEWS, Akia, and OpenPhone.
- Provide barista-style service using in-house espresso equipment.
- Handle guest requests efficiently and escalate issues to management as needed.
- Cultivate a welcoming, calm, and professional presence throughout the property.
- Respond to inquiries and manage bookings for on-site photo shoots and events.
- Respond to Wildflower restaurant buyout inquiries and coordinate details.
- Support social media and community engagement efforts to drive awareness and bookings.
- Use light graphic design skills to create menus or guest materials as needed.
- Reorganize and optimize guest-facing and back-of-house spaces.
- Receive, sort, and direct deliveries to proper storage areas.
- Anticipate guest needs and identify new ways to enhance the guest experience.
- Monitor for and report any suspicious behavior or safety concerns
- Embrace the Gravity Haus core values of: Keep Growing Bring Others Along Create Powerful Moments Be “All-In” + Go the Distance Make it Better than You Found It
Benefits
- Benefits for full time regular team members include health insurance options, 401K with company match, and Gravity Haus All In in Membership.
- For part time employees, benefits vary.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
