Specialist, Guest Services
About The Position
As a member of the Guest Services team, this position will be the first and lasting impression for our patients and families and will support creating a welcoming environment consistent with our hospital values and culture of Patient and Family Centered Care. They will be an advocate, liaison, and problem solver for patients and visitors who enter our facilities and possess superb customer services and hospitality skills. They will facilitate the check in process for the hospital and assist the Guest Services Coordinators with carrying out responsibilities that improve the patient and family experience. At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity. Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.
Requirements
- HS diploma or equivalent and 3-5 years experience Hospitality or Customer Service Experience
Responsibilities
- Complete Guest Check In Process.
- Serve as a patient family advocate, provide effective communication, engagement, and problem solving for guests.
- Collaborate with Guest Services Leadership to perform additional responsibilities that will support improvement in the patient family experience.
Benefits
- The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.
- Learn more about Children’s Mercy benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
