Guest Services Specialist - PT

Gravity Haus • Denver, CO

3d • Onsite

About The Position

As a Guest Services Specialist, you’re the first impression, the go-to resource, and the heart of the guest experience. This is a dynamic, multifaceted role that blends front-of-house service, light operations, hospitality tech, and creative problem-solving. You’ll be responsible for welcoming guests, maintaining the organization and cleanliness of the property, executing thoughtful arrival experiences, and supporting onsite sales opportunities. This role is ideal for someone who’s confident, detail-oriented, entrepreneurial, and excited to be part of a forward-thinking hospitality team.

Requirements

• 2+ years of experience in hospitality or sales (preferably in boutique hotels)
• Self-starter with a strong sense of ownership and pride in your work
• Excellent communication and interpersonal skills
• Highly organized, detail-oriented, and proactive
• Strong problem-solving skills and comfort with multitasking
• Familiarity with hospitality platforms like MEWS, Akia, OpenPhone, OpenTable, and Toast
• Comfortable with basic tech, light graphic design tools, and social media platforms
• Flexible schedule including weekends, mornings, and holidays
• Able to lift up to 50 lbs and use stairs frequently
• Able to bend, stoop, reach, and perform other physical tasks

Responsibilities

• Maintain a clean, safe, and welcoming environment for both guests, members, and team members.
• Efficiently juggle guest conversations and operational tasks simultaneously.
• Perform room inspections to ensure guest readiness.
• Process check-ins and handle payments.
• Place VIP gifts, welcome notes, or amenities in rooms before arrival.
• Maintain cleanliness and organization of guest areas and supply closets.
• Restock supplies in designated areas and report inventory needs.
• Greet guests warmly and assist with check-in, intercepting mobile/self check-ins when possible.
• Monitor and respond to guest communications (calls, texts, emails) via platforms like MEWS, Akia, and OpenPhone.
• Provide barista-style service using in-house espresso equipment.
• Handle guest requests efficiently and escalate issues to management as needed.
• Cultivate a welcoming, calm, and professional presence throughout the property.
• Respond to inquiries and manage bookings for on-site photo shoots and events.
• Respond to Wildflower restaurant buyout inquiries and coordinate details.
• Support social media and community engagement efforts to drive awareness and bookings.
• Use light graphic design skills to create menus or guest materials as needed.
• Reorganize and optimize guest-facing and back-of-house spaces.
• Receive, sort, and direct deliveries to proper storage areas.
• Anticipate guest needs and identify new ways to enhance the guest experience.
• Monitor for and report any suspicious behavior or safety concerns
• Embrace the Gravity Haus core values of: Keep Growing Bring Others Along Create Powerful Moments Be “All-In” + Go the Distance Make it Better than You Found It

Benefits

• Benefits for full time regular team members include health insurance options, 401K with company match, and Gravity Haus All In in Membership.
• For part time employees, benefits vary.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees