Guest Services Specialist (CAHB) PRN

The Villages Health•The Villages, FL

14d•Onsite

About The Position

The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 800 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America’s Healthiest Hometown. In the spirit of “Making Dreams Come True” a Guest Services Specialist embodies our core value of hospitality; going above and beyond to enhance our guest experience as an integral part of the customer’s journey. This front of the house role is not a destination-in-itself, but rather acts as the friendly and helpful guide that can quickly and comfortably recognize the spoken or unspoken need of each visitor and connect them to the proper solution or next step. Not only does a Guest Services Specialist provide assistance, share helpful information or assist guests to various destinations, but most importantly, with professionalism and a warm welcome, they help each and every guest feel immediately at home in The Center for Advanced Healthcare. With pride for The Villages and all it has to offer, paired with a genuine desire to serve and help others, a Guest Services Specialist contributes to creating lasting first impressions and establishes the beginning of an unforgettable experience with us here in Florida’s Friendliest Hometown!

Requirements

No educational pre-requisite.
Basic computer skills required
Previous customer service experience preferred
This position requires strong interpersonal skills, enthusiasm for The Villages and all it has to offer, a desire to serve and the ability to problem solve in order to handle a variety of variables.
Must be able to confidently and effectively communicate with customers, guests and team members.
Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, computer reports, and sales documents.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers and/or employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, etc. and to apply to practical situations.

Responsibilities

Provide a welcoming environment for all who visit the Primary and Specialty Care Centers, and the Center for Advanced Healthcare at Brownwood; by greeting guests in a friendly, professional and approachable manner at all times.
Cultivate an inviting and helpful environment by keeping all lobby areas beautiful, tidy and well attended.
Notify appropriate service for any repairs or maintenance issues
Model a positive approach to teamwork, strong communication skills and the ability to handle multiple priorities at once
Continually round lobby areas to assess guest’s needs and identify the appropriate solutions or next steps
Connect guests with appropriate CAHB tenant and hotel representatives
Maintain a working knowledge of Primary Care Amenities and Services, and the CAHB’s amenities & services; sharing helpful information when pertinent
Distribute amenity, business, service and medical information to guests upon request
Knowledge of The Villages and surrounding localities to be able to assist guests with directions or inquiries
Answer incoming lobby phone line and assist callers with questions and requests; making outbound calls as needed
Participate in special hosting events at the CAHB
Attend special meetings, educational sessions, and assist in training of new team members
Other duties as assigned specific to a Guest Services Specialist, particular-focus or tenant’s needs