Guest Services Specialist

Trademark Property Company • Dallas, TX

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About The Position

A dynamic and detail-oriented Guest Services Specialist at Galleria Dallas is responsible for delivering exceptional customer experience and acting as a knowledgeable resource for all visitors. This role is perfect for a self-motivated, high-energy individual who thrives in a fast-paced environment and is committed to making guests feel welcome.

Requirements

• Personal: A customer-focused, high-energy, and upbeat personality with a passion for delivering outstanding service. You should be positive, professional, and thrive in a fast-paced environment with a high sense of urgency. The ideal candidate is also initiative-driven, self-motivated, thorough, and detail-oriented.
• Technical: Strong competence in computer operating systems and internal software programs.
• Communication: Bilingual skills are a plus but not required.
• Physical: The ability to stand for extended periods, walk long distances, and lift up to 40 pounds.
• Availability: Must be able to work a flexible schedule, including mornings, mid-day, nights, weekends, and holidays.

Nice To Haves

• Communication: Bilingual skills are a plus but not required.

Responsibilities

• Customer Service: Greet guests with a welcoming smile and enthusiasm, stay attentive with guests throughout the process, and be prepared to provide immediate assistance. This also includes walking guests to their destinations, assisting with complimentary strollers and wheelchairs, and providing accurate directions to guests.
• Events & Administration: Assist with VIP events and coordinate party room bookings, including setup and hosting. Maintain a strong competence in computer operating systems, including our internal software program, and enter all details electronically, confirming with guests.
• Operations & Logistics: Deliver guest purchases to designated pickup points and handle luggage and baggage storage.

Benefits

• Medical, Dental, & Vision: Coverage through United Healthcare
• Disability & Life Insurance: Employer-paid short-term/long-term disability and life & AD&D insurance.
• Paid Leave: Up to 4 weeks of paid maternity leave and 2 weeks of paid paternity leave.
• 401k: With a company match of 50% on the first 5% of your contributions.
• Paid Time Off (PTO): 15 days of PTO are accrued from your first full pay period.
• Paid Holidays: You will receive 10 paid holidays per year, plus a paid birthday holiday and 2 paid volunteer days.
• Additional Company-Paid Benefits: Access to HealthJoy for telehealth and advocacy services, and Rocket Lawyer for legal services.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees