Guest Services Reservation Specialist
About The Position
The Weekend Reservationist provides after-hours coverage by responding to guest inquiries, capturing short-lead bookings, and supporting guests during peak decision-making times. This role also supports revenue accuracy and protection through booking chart audits and daily processing of second deposits. The position requires strong administrative skills, confidence in sales conversations, and excellent attention to detail. During slower call periods, this role will assist with administrative support tasks and low-priority projects to ensure continued productivity.
Requirements
- strong administrative skills
- confidence in sales conversations
- excellent attention to detail
Responsibilities
- Respond promptly and professionally to evening reservation inquiries
- Assist guests with availability, pricing, and stay options to secure bookings
- Encourage longer stays through discounted rates and other incentives when appropriate
- Complete daily booking chart audits to ensure accuracy and alignment across systems
- Follow up on and collect second deposits daily, documenting all outreach and outcomes
- Accurately document guest interactions, notes, and reservation details
- Communicate clearly and professionally across all related platforms
- Support administrative needs, including updates, documentation, and internal coordination
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
