Guest Services Representative - Courtyard Lexington South/Hamburg Place

Rainmaker Team•Lexington, KY

19d

About The Position

We are seeking a friendly and professional Guest Services Representative to join our team at our hotel. The Guest Services Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently and independently in a fast-paced environment.

Requirements

Previous experience as a front desk agent or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload independently
Proficiency with computer systems and software, such as Microsoft Office, reservation management systems, and Micros POS
Flexibility to work evenings, weekends, and holidays is required

Responsibilities

Manage reservations and check guests in and out using a computerized system
Assist Food and Beverage Department by ringing up tickets and making Starbucks drinks or alcoholic beverages.
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies, sweeping and mopping
Other duties as assigned