Hotel Guest Service Representative - Courtyard Olympia
About The Position
Do you want to work for a great company with competitive benefits and pay? The Courtyard by Marriott Olympia is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply! Job Description: Greets and completes standard check-in procedures for arriving guests, using both manual and computerized methods, ensuring guest satisfaction Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and assists guests with directions and area activities Controls and records financial transactions Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, both in person, via email, and on the phone Maintains a friendly, cheerful, and courteous demeanor at all times Performs other duties as assigned, requested, or deemed necessary by management Contributes to and maintains communication sources such as shift pass down emails to enhance hotel communications and operations Aids other associates and departments to contribute to the best overall performance of the department and the hotel Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management
Requirements
- Strong computer skills
- Efficient use of standard computer equipment including a keyboard
- Able to learn new web applications
- Strong work ethic
- Able to stand for extended periods of time
- Able to lift up-to 20 lbs.
- Must be able to work weekends and holidays
Nice To Haves
- Previous customer service experience preferred
Responsibilities
- Greets and completes standard check-in procedures for arriving guests, using both manual and computerized methods, ensuring guest satisfaction
- Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and assists guests with directions and area activities
- Controls and records financial transactions
- Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, both in person, via email, and on the phone
- Maintains a friendly, cheerful, and courteous demeanor at all times
- Performs other duties as assigned, requested, or deemed necessary by management
- Contributes to and maintains communication sources such as shift pass down emails to enhance hotel communications and operations
- Aids other associates and departments to contribute to the best overall performance of the department and the hotel
- Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management
Benefits
- Medical, dental, and vision offered after qualification period
- Competitive performance bonuses of up to $600 per month
- 401k with match offered after qualification period
- Employee discounts at Marriott Hotels worldwide
- Washington State Paid Sick Leave
- Vacation time accrued based on hours worked
- Free parking
- Overtime pay for holidays worked
- Ten holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
