Guest Services Representative-DoubleTree Tampa Rocky Point Waterfront
About The Position
Welcome to DoubleTree Tampa Rocky Point Waterfront! We're thrilled that you're considering joining our team. At DoubleTree, we offer a range of amenities including 291 comfortable rooms, a well-equipped fitness center, a business center, versatile meeting rooms, an inviting outdoor pool, and a popular on-site restaurant. Situated in Tampa, Florida, our hotel provides convenient access to Clearwater Beach, Tampa International Airport, and Downtown Tampa, all while enjoying the serene beauty of our waterfront location. Come be a part of our exceptional team and help us deliver outstanding experiences to our guests! We are in search of an experienced Front Desk Agent with open availability. Hilton PEP experience highly preferre d. We offer competitive wages that commensurate with experience. The position is for 3-11PM shift and start as a PT position with hours increasing during busy season. Start pay $16.00-17.00 an hour and commensurate with experience. We are seeking a friendly and professional Front Desk/Guest Service Agent to join our team. You will be the first point of contact for our guests and provide exceptional customer service. If you have excellent communication skills, a positive attitude, and enjoy working in a fast-paced hospitality environment, we would love to hear from you. This position will also be required to drive the shuttle van on occasion so must have a valid driver's license and be comfortable driving a work van.
Requirements
- Previous experience in a customer service role, preferably in the hospitality industry
- Strong phone etiquette and communication skills
- Familiarity with hotel management software systems
- Knowledge of front desk operations and guest services
- Must have a valid driver's license and be comfortable driving a work van
Nice To Haves
- Hilton PEP experience highly preferred
- Multilingual abilities are a plus
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Answer phone calls and respond to guest inquiries in a timely manner
- Handle guest requests and resolve any issues or complaints promptly
- Process payments and maintain accurate records of guest transactions
- Assist with night audit duties as needed
- Maintain a clean and organized front desk area
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
