Guest Services Representative - Info Desk
About The Position
The primary function of the Guest Services Representative is to greet and monitor all visitors to Danbury Hospital. Additionally, the Guest Services Representative provides patient room and phone numbers to callers and visitors using a computerized visitor badging system. The Guest Services Representative adheres to all hospital policies including patient confidentiality while helping to direct patient/visitors to their proper destination. Receptionist should process visitors in an efficient, courteous and friendly manner in order to achieve patient and visitor satisfaction.
Requirements
- High School Diploma or equivalent is required
- Experience with Microsoft office and email desired.
Nice To Haves
- Ability to communicate in Spanish and/or Portuguese a plus.
Responsibilities
- Monitors visiting hours and distributes computerized passes in accordance with Hospital visitor policy
- Process visitor badges and distribute in a timely, efficient manner
- Ability to navigate through different computer programs to troubleshoot technical issues
- Adhere to all policies specific to visitor restrictions and patient confidentiality
- Demonstrate a courteous and friendly manner when assisting visitors and general public
- Assist visitors with valet inquiries in the absence of the parking ambassador
- Locate and coordinate with appropriate departments for the receiving of after hour and weekend time sensitive packages
- Identify and communicate emergencies that occur in the lobby area accurately.
- Maintain and Model Nuvance Health Values.
- Demonstrates regular, reliable and predictable attendance.
- Performs other duties as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
