Guest Services Representative - Recreation Center

City of Greeley•Greeley, CO

9h•$15 - $22•Onsite

About The Position

Guest Services Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Greeley Recreation facilities. This position assists with daily facility operations. Customer Service Representatives provide information to patrons regarding Recreation facilities, programs, services, and events. These positions must also process class and activity registrations, sell facility memberships, and schedule facility/park shelter rentals. The position will work at the Greeley Recreation Center.

Requirements

High school diploma or equivalent (GED).
OR
Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job,
AND
Possession of a valid driver's license.
Strong communication and interpersonal skills.
Ability to provide courteous, responsive, and professional guest service.
Comfortable handling cash, credit card transactions, and daily reconciliations.
Basic computer skills and familiarity with office software and reservation systems.
Ability to manage multiple tasks and remain calm under pressure.
Detail-oriented and dependable with good time management skills.
Ability to follow policies and procedures and work independently or as part of a team.

Nice To Haves

One (1) year of customer service, front desk, or clerical experience.
Experience and knowledge of computer operations and use of software packages including Microsoft Office applications.
Spanish/English bilingual skills.

Responsibilities

Greet guests in person, by phone, or electronically in a courteous and professional manner.
Provides information about facility’ programs s, services, policies, events, and schedules.
Registers participants for classes, memberships, or programs using reservation software.
Handles payments, issue receipts, and perform cash handling or reconciliation duties.
Maintains front desk area, lobbies, and guest areas in a clean, orderly condition.
Monitors entry and exit to ensure facility safety and access control compliance.
Responds to guest feedback, concerns, or complaints; escalates issues when needed.
Assists with setting up or preparing for programs or facility rentals.
Maintains accurate logs, attendance records, and incident reports.
Supports administrative tasks including filing, data entry, and supply inventory.
Assists instructors or participants in programs as needed.
Performs other duties as assigned.