Full Time Guest Services Representative- Delta Hotels HELENA

Delta•Helena, MT

About The Position

Come join the highest quality Hotel and learn form the best! DELTA HOTELS BY MARRIOTT is looking for a Full-Time Front Desk Agent. We are looking for someone who is friendly, courteous, timely and provides that hospitality spirit! This position ensures guest satisfaction and revenue optimization through check-in, check-out and the coordination of hotel services.

Requirements

Must be able to use computer equipment and operate office equipment, such as telephones, copiers, fax machines, and various computer programs.
Must be able to stand extended periods.
Must be able to effectively communicate with the public and other team members on a daily basis.
Must exhibit positive interpersonal skills with focused attention to guest needs and varied business contacts.

Responsibilities

Executes prompt, courteous and accurate guest check-in and check-out.
Addresses questions or problems pertaining to Hotel rooms and rates.
Maintains room security by providing effective key control.
Answers telephones and responds appropriately to requests.
Responds to guest reservation requests.
Communicates with other departments to ensure proper handling of guests and groups.
Follows room inventory and monetary controls
Handles cash, makes change and balances an assigned house bank.
Counts cash and other methods of payment at the end of the shift to verify and balance the house bank.
Handles any quest compliments or complaints and takes action deemed necessary.
Assists other associates where needed.

Benefits

Delta Hotel offers excellent Medical, Dental, and Vision benefits after 60 days of full-time employment (30 hours a week or more).
Also includes sick leave and paid time off after 1 year.
Plenty of opportunities to grow and advance in your field and other departments in the hotel.

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