Guest Services Representative- in person position (not remote)
About The Position
The Guest Services Representative works in a team environment handling inbound and outbound client calls. This involves reserving, moving, rescheduling appointments or otherwise supporting salon/spa client needs, confirming client appointments and increasing salon/spa profit through suggestive selling. Summary of essential job functions: Answer inbound calls for all Spas/Salons and Institutes Deliver any inbound or outbound call scripts as needed. Complete confirmation calls for all Spas/Salons and Institutes Process all inbound gift certificate requests. Update any Client records as needed or as requested by a client. Collect client email addresses for confirmation use and promotional use. Offer any promotions or special events to clients Suggestive selling of services, products or special events Keeps in constant communication with Spas/Salons and Institutes. Performs any other duties requested in order to deliver the highest quality client service possible. Assists in training New Associates.
Requirements
- Must have 1 year previous customer call center representative experience.
- Outgoing and energetic attitude.
- Effectively manage large amounts of incoming calls.
- Good listening skills.
- Multi-tasking ability.
- Excellent problem-solving capabilities.
- Input data quickly.
- Be reliable and dependable.
Responsibilities
- Answer inbound calls for all Spas/Salons and Institutes
- Deliver any inbound or outbound call scripts as needed.
- Complete confirmation calls for all Spas/Salons and Institutes
- Process all inbound gift certificate requests.
- Update any Client records as needed or as requested by a client.
- Collect client email addresses for confirmation use and promotional use.
- Offer any promotions or special events to clients
- Suggestive selling of services, products or special events
- Keeps in constant communication with Spas/Salons and Institutes.
- Performs any other duties requested in order to deliver the highest quality client service possible.
- Assists in training New Associates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
